FAQs

  • What is your base event fee?

    Our event service includes shave ice, your choice of selected flavors and standard toppings, all serving supplies, and on-site staff for the duration of your event.

    Each package features varying service times, while the Base Event Fee covers all other labor, material, and production costs - including set‑up and breakdown, fresh food prep, power, and transportation. We also provide all bowls, spoons, and napkins for every event.

    Please note that the Base Event Fee does not include gratuity.

  • Food Allergies

    Please be advised, we can’t guarantee our treats are free from common allergens such as milk, eggs, soy, peanuts, corn, etc. Most of our shave ice flavors contain dairy, and some flavors may also contain caffeine. We would love to accommodate as best as we can, so please let us know ahead of time.

  • Booking & Payment Info

    To book Halohana for your event, start by filling out our Inquiry Form so we can check our availability and send you a custom quote for your date.

    You can pay in full or split your payment into two installments: a 50% deposit is due in order to reserve your date, and the remaining balance is due 7 days before your event.

    We accept Zelle and online credit card payments (a 3.5% convenience fee applies to all card transactions), and a signed agreement plus deposit are required to officially reserve your date

  • What does your event setup require in terms of space?

    A 12’ x 12’ space is recommended for our event. For outdoor daytime events, please let us know if there will be shade available. Please allow for a small serving line near the setup area. All other details will be discussed prior to the event.

  • Areas of Service and Travel

    Halohana is proud to serve the Southern California area!

  • How many flavors can I choose?

    The number of flavors depends on your package:
    • Classic Package: Syrups only, no toppings
    • Signature Package: Choose 3 flavors
    • Premium Package: Choose 5 flavors